Returns & Refund Policy

Last Updated: August 31, 2026

At Curt Mobile Homes, we want you to feel confident when purchasing a tiny or mobile home from us. Because our products are large physical homes that may require preparation, transportation, and specialized delivery, returns and cancellations may be subject to specific conditions.

Please review the following policy before placing your order.

1. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

curtmobilehomes@gmail.com

Cancellation requests are reviewed individually and may depend on whether the home has already been prepared, reserved, shipped, or otherwise committed for delivery.

Once an order has entered the delivery or transportation process, cancellation may no longer be possible or may be subject to applicable costs.

2. Returns

Due to the size, nature, and transportation requirements of tiny homes and mobile homes, returns are not automatically accepted in the same way as ordinary retail products.

If you believe a return is necessary, contact us before making any arrangements to return the home.

Any approved return will be subject to the specific circumstances of the purchase and the condition of the home.

Customers should not arrange transportation or attempt to return a home without first receiving confirmation from Curt Mobile Homes.

3. Damaged or Incorrect Items

If your home arrives with significant damage or is materially different from what was agreed upon at the time of purchase, please contact us as soon as possible.

When reporting an issue, please provide:

  • Your order information

  • A description of the issue

  • Clear photographs or videos showing the damage or discrepancy

  • Any relevant delivery documentation

We will review the issue and work with you to determine an appropriate resolution.

4. Used and Renewed Homes

Some of the homes available through our website may be used, pre-owned, or renewed.

Because these homes have previously been owned or used, they may have signs of wear, modifications, or other characteristics associated with their condition.

Customers are encouraged to carefully review the product description and available information before purchasing.

If you have questions about the condition of a particular home, please contact us before placing your order.

5. Refunds

If a refund is approved, the amount and method of the refund will depend on the circumstances of the order.

Where applicable, refunds will generally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider or financial institution.

Certain costs, including applicable transportation, delivery, preparation, or other charges, may be non-refundable where permitted by applicable law and the terms of the specific purchase.

6. Refund Eligibility

A refund may be considered in circumstances such as:

  • An order being cancelled before fulfillment, where cancellation is permitted

  • A product being unavailable after an order has been accepted

  • A significant issue with the product that cannot reasonably be resolved

  • Another circumstance where a refund is required or agreed upon under applicable law or the terms of the purchase

Approval of a refund does not automatically apply to every order or situation.

7. Non-Refundable Situations

Where permitted by applicable law, refunds may not be available for:

  • Customer changes of mind after a home has been prepared or committed for delivery

  • Homes that have already been delivered and accepted without a qualifying issue

  • Costs incurred because the customer provided incorrect delivery information

  • Transportation or delivery costs that have already been incurred

  • Damage caused after delivery or acceptance

  • Issues resulting from modifications or alterations made by the customer or a third party

Nothing in this policy limits any rights that customers may have under applicable consumer protection laws.

8. How to Request a Refund or Return

To request a return, cancellation, or refund, contact us at:

curtmobilehomes@gmail.com

Please include:

  • Your name

  • Order number

  • Product name

  • Reason for your request

  • Photos or other supporting information where applicable

Our team will review your request and contact you with the next steps.

9. Delivery and Inspection

Customers should inspect their home as soon as reasonably possible after delivery.

If you notice damage or a significant issue, document the condition with photographs or video and contact us promptly.

Do not attempt major repairs or modifications before contacting us about a potential delivery or product issue.

10. Contact Us

If you have questions about our Returns & Refund Policy or need assistance with an order, please contact us.

Curt Mobile Homes
Email: curtmobilehomes@gmail.com
Address: United State, Missouri state